The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Articles

How do I access the billing portal? You can access the billing portal by visiting http://www.sobe-miaimi.com/billing/ Views: 157

How do I cancel my account? To request cancellation of your account please complete the form at... Views: 151

How do I request an SLA credit? To request an SLA Credit for Uptime Guarantee violations please send an email to... Views: 60

How do I upgrade/downgrade my account? If you wish to upgrade your account please complete the form at... Views: 99

I forgot my password to the billing portal If you have lost or forgotten your password to the billing portal please visit... Views: 92

I made a payment but my invoice is still showing Unpaid If you have made a payment but the invoice is still showing unpaid there are a few reasons this... Views: 68

My account was suspended for non-payment and I just paid, how long until it comes back up? Once our system has processed your payment your accounts will be automatically unsuspended. ... Views: 98

My order was marked as Fraud and invoice automatically cancelled If you have just signed up for service and received a MaxMind Fraud error, your account is marked... Views: 49